Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@estellium.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@estellium.com

Why estellium.com?

Uncompromised Quality
Built to last. Every product passes a maker and material check—finish, fit, and function—before it makes our shelves. We prioritize durable construction and timeless design, then share clear care guidance so your purchase looks great for years, not months.
Curated Selection
Fewer, better choices. Our team edits each category to remove duplicates and “just-okay” options, leaving only pieces that balance design, utility, and value. The result: a cleaner shop that’s easy to navigate, with items that work together across rooms and styles.
Exclusive Deals
Insider pricing on top picks. Expect limited-time drops, smart bundles, and seasonal savings—always with transparent pricing. Subscribers get first access to new arrivals and promos, so you can upgrade your space for less without chasing endless sales.
EXPRESS DELIVERY
Quick dispatch and fully tracked shipping on every order.
FREE RETURNS
Changed your mind? Send it back—returns are on us.
CUSTOMER SERVICE
Real humans, fast answers, helpful every step.
SAFE PAYMENTS
Encrypted checkout with trusted payment providers.
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