SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellium.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellium.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍
The wisdom in this eBook is astounding! It's completely revolutionized my parenting style with immediate, positive results 🌟.
This guide was a spur-of-the-moment download for me - and it turned out to be the best impulse decision I've ever made. The advice is practical, straightforward, and most importantly, effective!
Empowering 💪
The empathic communication skills taught in this digital resource are transformative! My relationship with my children has seen incredible improvement 👍.
Ok
i'm so thankful for having found this resource as it’s brought such a significant change to our household 👍
Insightful
I have to say, I’m thoroughly impressed by the depth and quality of this eBook. It’s rare to find a resource that combines practical, real-life solutions with thoughtful insights on parenting, and this guide does just that. Every tip feels grounded in everyday experience, making it easy to put into practice right away. I especially love how the advice doesn’t just focus on theory, but provides actionable steps that create real change. Since I started incorporating the strategies, I've noticed a positive shift in how my children respond to me, and our overall family dynamic has improved. It’s truly one of the most effective parenting tools I’ve come across in a long time.
Who would have thought an eBook could make such a difference? My interactions with my children are now more meaningful thanks to these tips 🙏
this book is worth every single penny i've gained so much knowledge on communicating effectively with my child.
Totally worth the money 🔥🔥🔥
An essential tool for all parents! This guide offers unique insights into gentle parenting you won't find elsewhere.
🔥
Who knew an eBook could make such a big difference? My interactions with my kids have become more meaningful thanks to these tips 🙏
very practical
I never thought a spontaneous download could lead to such a positive shift in my parenting, but this guide proved me wrong. From the very first page, I realized it was exactly what I needed. The advice is refreshingly practical and straightforward, with easy-to-apply steps that make a noticeable difference. It’s not just about parenting techniques—it’s about fostering a deeper connection with my children through empathy and understanding. Since using these tips, our communication has improved significantly, and the overall atmosphere in our home feels more harmonious. It’s one of those rare resources that truly lives up to its promises, and I’m so glad I made the decision to give it a try
❤️❤️❤️
The empathic communication skills taught in this resource are transformative! My relationship with my children has seen incredible improvement 👍.
worth every penny
i'm so thankful for finding this resource it’s brought such a significant change in our home 👍
An absolute must-have for parents! Unique insights into gentle parenting you won't find elsewhere within these pages.
not bad
I honestly didn’t expect much when I first downloaded this eBook, but it has truly exceeded all my expectations. The tips provided are not only insightful but incredibly practical, allowing me to create more meaningful connections with my children. What’s been most surprising is how easy it has been to implement these suggestions into our everyday routine. The advice focuses on empathy and understanding, which has made a huge difference in how we communicate and handle challenges together. Since applying the strategies, our family dynamic feels much more harmonious, and my children are more engaged and receptive. I’m so grateful for the positive change it’s brought to our lives 🙏
this ebook has been worth every penny i've learned so much about communicating effectively with my child