SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellium.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellium.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I love the practical tools provided! They helped me adapt quickly to different customs and traditions - definitely made my trips smoother and friendlier!
Used this guide on my study abroad journey, it was incredibly helpful in understanding gestures, body language, and personal space rules of other cultures.
Super helpful 🔥
I’ve got to say, this guide really takes the guesswork out of traveling. The packing checklists, tailored to local expectations, were incredibly helpful – I no longer have to wonder if I’m packing the right clothes for different cultures. It’s such a relief to know what attire is expected and appropriate for each destination. Whether it’s dressing modestly for certain religious sites or understanding the formality of business attire in different countries, these tips made packing stress-free and efficient. I especially appreciated the practical approach, which meant I could focus on the experience of travel instead of worrying about fitting in. This resource truly made my preparations easier and gave me the confidence that I was ready for whatever cultural nuances I would encounter on my journey
The quick reference prompts for pre-trip research? A godsend for first-time explorers like myself who want to travel respectfully without accidentally offending locals
❤️❤️❤️
The case studies in the book were a real eye-opener 😲 Learned so much from others' mistakes, now I can recover gracefully if anything goes wrong.
This is not just another travel guide. The country-specific insights are incredibly useful, especially for places like Japan and Brazil 🌎
Awesome
I'm studying abroad next semester - this ebook was perfect for me! Also loved the quick reference prompts for pre-trip research 👍
Packing checklists matched to local expectations? Yes please! No more awkward moments when you're underdressed or overdressed.
👍
I found the advice on customs and etiquette to be incredibly eye-opening, making it easier for me to navigate social situations with confidence. Whether you're visiting a bustling city or a quiet village, the guide provides the kind of cultural awareness that fosters genuine interactions. It’s a resource that ensures you won't just be a visitor, but someone who truly understands and appreciates the places you visit. If you value authentic travel experiences, you absolutely won’t regret having this guide by your side!
Just finished reading this guide and I absolutely loved it! The cultural insights for each country were so detailed. Made my trip to Japan smoother than ever before. 😊
Highly recommended
I used this eBook while studying abroad in Germany, and it was incredibly helpful. Understanding the local etiquette made me feel more at home.
If you want to connect deeper with locals when traveling, get this guide. It’s like having a cultural compass in your pocket!
The case studies are great - they show common blunders and how to recover gracefully. Really puts things into perspective.
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This guide goes far beyond the typical travel etiquette advice—it dives deep into the reasons behind cultural customs, helping you truly understand what makes them important. It’s one thing to know what to do or not do, but this resource helps you grasp why these traditions exist, which enhances the entire travel experience. Instead of feeling like a tourist, I felt like a real global citizen, navigating new environments with respect and awareness. It encourages a deeper level of connection with the places you visit, making your travels not only smoother but also more meaningful. Whether you're engaging with locals or simply absorbing the culture, this guide gives you the tools to build a genuine understanding of the world around you. It’s an invaluable companion for anyone looking to truly immerse themselves in their travels.
The packing checklists are super handy - no more guessing what's appropriate attire in different countries! 👍
Super informative 🔥
This ebook is a lifesaver for international travel. It's easy to read and packed with practical advice - made my business trips so much smoother!
The real-life examples of etiquette mishaps had me laughing out loud, but also taught me how to recover gracefully from any faux pas I might make myself.