SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estellium.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estellium.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The case studies of real-life cultural mistakes were eye-opening 😱. They really showed how easily one could commit a faux pas unintentionally in unfamiliar settings.
I'm studying abroad next semester and found the tips on gestures, body language and personal space rules incredibly beneficial. Can't wait to connect deeper with my new classmates overseas
👍
As a digital nomad constantly moving countries, adapting quickly to different customs is crucial. This guide makes it easy by explaining not just what but why certain manners matter – love it ❤️!
This isn’t your typical travel advice; it goes beyond surface-level tips. After reading this eBook, I feel ready to handle any cultural scenario thrown at me during my travels 👏🌎.
Informative
I used to feel nervous about unintentionally offending locals while traveling, especially when it came to gestures and body language. But this guide completely changed that for me! It breaks down the cultural nuances in such an easy-to-understand way, helping me feel more at ease when interacting with people from different backgrounds. I now know exactly what gestures are appropriate and which ones to avoid, which has made a huge difference in my travels. The practical tips provided give me the confidence to engage with locals respectfully, making my travel experiences not just smoother but also much more enjoyable. With this guide, I can explore new places without worrying about stepping on any cultural toes!
This digital guide is a lifesaver. It's not just about what to do, but why it matters - that's really unique! Plus, the country-specific insights are super helpful.
The packing checklists matched to local expectations were incredibly useful during my trip to Germany. This guide really helps you adapt quickly in unfamiliar settings.
🔥🔥🔥🔥
Loved how comprehensive this guide is - from greetings to tipping etiquette, it covers everything you need for smart traveling.
Just finished my first trip using this guide and wow, what a difference! I felt so confident navigating unfamiliar customs. The case studies were particularly helpful for understanding why certain behaviors are important.
This guide is like having a local friend in your pocket. It helped me connect with people on a deeper level during my travels. The quick reference prompts were super handy for pre-trip research!
Helpful
I picked up this guide before a business trip to Japan, and I can honestly say it was invaluable. It helped me navigate the local etiquette with ease, allowing me to build trust and respect with the locals right from the start. The section on greetings was particularly detailed and insightful, making me feel confident when interacting with people in professional settings. Understanding the nuances of how to greet someone properly, bowing appropriately, and exchanging business cards the right way all played a huge role in forming positive connections. This guide really gave me an edge by ensuring I respected cultural norms, which in turn made my trip more successful and enjoyable. If you're heading to a new country for business or leisure, this resource is a must-have!
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As someone who values cultural respect when travelling, this guide hit the spot perfectly. Loved how it includes dress codes and tipping advice—helped avoid awkward moments while exploring new places.
The practical tools in this digital download are great for adapting quickly to different traditions around the world. Plus, tips on asking locals about etiquette without sounding rude? Absolute lifesaver!
❤️
If you're looking for more than surface-level travel tips, get this eBook now! It doesn’t only tell you what to do but explains why it matters—making every journey smoother, friendlier & more culturally rewarding.
Truly a lifesaver for the global traveler! The etiquette tips and country-specific insights helped me avoid awkward situations on my recent trip to Japan. 🙏
This guide is so practical, it's like having a local friend in every country. Avoided numerous cultural faux pas in Brazil thanks to this.
Empowering 💪
The real-life examples of cultural blunders are both entertaining and enlightening! It’s made me aware of gestures that could be offensive in other cultures—so helpful!
This isn’t just your typical travel guide—it's a deep dive into the “why” behind different customs, making it so much more valuable. Rather than just telling you what to do or not do, it explains the cultural significance behind various traditions, which has given me a much richer understanding of the places I visit. The section on Indian traditions, in particular, really stood out to me; it helped me grasp the meaning behind practices I’d seen but never fully understood before. This guide has opened my eyes to the complexities of culture, making me appreciate the customs I encounter on a deeper level. If you’re looking to connect more meaningfully with the places you visit and truly understand their traditions, this guide is an essential resource.